REPAIR POLICY

Read more about repair policy. If you have more questions, please contact us below.

Revised 06/01/2024

By providing us an opportunity to repair your jewelry, timepiece or other personal item, you acknowledge that you have read, understand and agree that:

The approximate values provided by our team and the description of the item(s) listed are accurate to the best of your knowledge. This store, and its employees, do not accept responsibility for the condition or identification of jewelry nor the stones upon receipt. All articles of whatever value; and which are antique, irreplaceable or of fragile or brittle natures, are accepted for service on condition that the work to be done will be at the owner’s sole risk of damage.

Except as otherwise provided herein, responsibility or liability shall be limited to the return of any article(s) listed here on in its resulting condition; or if the article be lost, at sole election, to the payment of the article’(s) valuation as herein determined and limited to replacement with an article(s) as nearly identical as practicable.

Unless otherwise stated in writing by the company, the liability for any article described on the “repair ticket” will not exceed $500. If no value is listed, it will be assumed the value is less than $75.00. If the value of any item(s) is stated on the service order to be higher than $500, such item(s) shall be subject to examination by for their assessment of condition, genuineness and value. Such examination shall not necessarily constitute a complete expert appraisal of such item(s) but shall be a good faith estimation of the value which shall be noted hereon.

Actual completion date may differ from stated date due to part availability, shipping delays, repair volume, weather delays, etc. and/or any other unforeseen issue that may occur. In no event, will the company be liable for any amount based on a claim that a damaged or lost article had sentimental, keepsake or heirloom value.

We are not responsible or liable in any amount for the loss or theft of any article left in its care for more than 90 days after the customer is notified that service is complete. We may deliver possession of any article described to any person presenting the customer’s receipt portion of this service order, unless otherwise specifically advised in writing by the customer prior to such delivery.

In no event, do we have any responsibility or liability for loss of or damage to any article described on the “repair ticket” after delivery. We are not responsible for any loss due to shipping carrier neglect or loss. All claims must be made directly to said carrier. We advise clients to carry insurance for all of their jewelry and watches.